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- All eyeglass frames with prescription lenses purchased together are non-refundable.
- Photochromic lenses must initially be tested in a natural sunlight environment to activate the photochromic lens particles into color change. The fuller the sunlight exposure the swifter the lenses will transition.
- When your order arrives please check it immediately for errors, defects, damage, wrong size, wrong color, poor quality wrong prescription etc...
- If you did not get what you ordered CONTACT US IMMEDIATELY by email at: firstname.lastname@example.org
- DO NOT SHIP ANY ITEMS BEFORE BEING IN CONTACT WITH FOMOLOOO
If the package is classified as being returned to sender by the your local post office due to:
a) there was no one there to collect the package when the postal courier came to deliver it,
b) there was no one to accept the package and there was no designated or safe location to leave the package,
c) the delivery address was incomplete or incorrect ie. appartment number or building number was missing and the postal service classified it as being returned to sender,
d) the item gets disposed of by your local postal service because of an incorrect or incomplete address supplied by the customer,
e) the customer moved and left no forwarding address during the time the package was deemed to be in transit,
the package can no longer be traced and return to sender packages are never confirmed return delivered, the refund is void.
If your item is classified as being returned to sender and Fomolooo or its Associates receive it back, we will reship it out to you at our cost after confirming some details. If we are not able to contact you, you will only be refunded the cost of the item when the item has been confirmed returned.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or other original method of payment or you will be issued a store credit.
Fomolooo assumes no responsibility for items returned to the incorrect shipping address and cannot issue refunds for items shipped back through incorrect protocols.
Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.
Fomolooo does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. Fomolooo cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Fomolooo.
In the event that your returned item gets lost in transit Fomolooo assumes no responsibility to issued refunds. You must contact the place where you sent it from.
Customers are responsible for paying the shipping costs for initial shipment of items, and for returning costs of your item (s). Shipping costs are non-refundable. If you receive a refund, it will be on the price of the product minus the cost of shipping.
- Exceptions: When we send you the wrong item ( size, color, style etc...) we will cover all the costs of shipping.( the shipping costs for initial shipment of items, and the cost of returning your item) .
Please contact us at email@example.com for additional assistance. We will do our very best to help you.
Fomolooo reserves the right to update and or change any of the policies indicated in this page with no notice to its customers.