Shipping&Customer Service During Vacation:
1.We will suspend processing orders (out of stock frames/progressive lenses/tinted prescription lenses/unconventional lenses that require special customization) from Jan 25th, 2024.
2.We will stop shipping items out from Feb 5th 2023 because our whole company will take a annual leave for 20 days, all the shipping company will be closed by then, therefore, all the orders during this time will be putted a hold on until the vacation off. Please don't worry about your orders, we will start shipping orders out on Feb 15th 2024. Please be aware of this before you place an order.
3. Meanwhile, the customers service department will be off the duty from Feb 5th 2024 to Feb 15th 2024, but we will response email & message in variable interval, the answer time will be Eastern Standard Time 8 am～9 am, and 7 pm ～ 9 pm in everyday. Please don't be worries If we didn't reply to you in time, all you need to do is tell us your question, we will get back to you as soon as we can, thanks for your patience. We wii be back at Feb 15th 2024.
4. Please don't worry about any of your orders and your money, if you need refund, return, exchange, feel free to email us at >>email@example.com<< we will get back to you as soon as we can.
Thanks for your continued patience and apologies for any inconvenience caused.